Monday Dec 18, 2023
AI-Powered Contact Centers | Steve Bederman On Engati CX Podcast
Steve Bederman was invited on the Engati CX Podcast
The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
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