Why Contact Centers Are Slow To Adopt New Solutions?

Steve Bederman on the Contact Center Insights Podcast, hosted by Nancy Munro.

 

Steve was invited to chat with Nancy Munro about how the cloud contact center space is changing and how new solutions are shaping the post-COVID world. The pandemic took everybody by surprise, but only a few are taking the necessary steps to prevent a complete future failure of their business.

https://nobelbiz.com/blog/contact-centers-slow-adopt-new-solutions/

https://verbaltransactions.com/podcast_show/

 

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