Lessons I’ve Learned (in no particular order), with Steve Bederman
Steve Bederman is the CEO of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. In his podcast series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership. Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business! Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.”
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Episodes
Friday Mar 01, 2024
Friday Mar 01, 2024
Steve Bederman was invited on the LGW Podcast, hosted by Michael Ferree
On this podcast Steve Bederman from NobelBiz joins the LGW Podcast and shares his experience in the contact SaaS industry, how he thinks it will continue to evolve, and how companies can be successful with their inbound and outbound contact strategies.
https://nobelbiz.com/blog/from-call-center-to-contact-center-steve-bederman-on-lead-generation-world/
Follow Steve on:
https://www.linkedin.com/in/stevebederman
https://www.youtube.com/@stevebederman
Thursday Feb 15, 2024
Thursday Feb 15, 2024
In my journey of understanding team dynamics, I've often pondered: Is it 'Feedforward' or 'Feedback' that truly drives a team towards its zenith? This question led me to curate an in-depth exploration in my next 'Lessons I've Learned' episode. I'll uncover the nuances, the strategies, and the transformative power of both! As I navigate this topic, I invite you to reflect on your own experiences, engage in the conversation, and together, let's co-create a blueprint for future success. This isn't just about leading teams; it's about pioneering a movement. Join me, and let's embark on this enlightening voyage. 🚀
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman
Monday Jan 22, 2024
Monday Jan 22, 2024
I've often pondered over our inherent beliefs and how they sculpt the course of our lives. This led me to explore the realms of Fixed vs. Growth Mindsets in my upcoming episode: "Beyond Black & White: Navigating Between Fixed and Growth Mindsets."
In this deeply personal conversation, I want to reflect on moments when I felt confined within my own beliefs and the profound awakenings that followed as I learned to embrace change and growth. Life isn't merely about absolutes; it's a spectrum of learning, unlearning, and relearning. 🌌
Join me on this transformative journey, shedding old paradigms and stepping into a world of endless possibilities. Remember, our minds are gardens; nurturing the right beliefs lets us bloom in ways we never thought possible.
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman
Monday Dec 18, 2023
Monday Dec 18, 2023
Steve Bederman was invited on the Engati CX Podcast
The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
Follow Steve on:
https://www.linkedin.com/in/stevebederman
https://www.youtube.com/@stevebederman
Monday Dec 11, 2023
Monday Dec 11, 2023
What's hidden behind the glitz of entrepreneurial success?
Find out in our latest episode of "Behind the Scenes of Success" as I want to delve deep into the often-unspoken side of entrepreneurship: FAILURE. 😱
I'm breaking the silence, unpacking the lessons, and taking you on a journey into the heart of the true entrepreneurship grind. Because it's not just about the dazzling wins; it's about the falls and how we bounce back that truly defines success.💪🚀
Discover how these setbacks fueled their journey to success, and learn how you too can leverage failure to your advantage. 💡 Remember, every setback is a setup for a comeback. Join me here! #BehindTheScenesOfSuccess #Entrepreneurship #InspirationalMentor
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman
Wednesday Nov 15, 2023
Wednesday Nov 15, 2023
Steve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson.
In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service.
Building great team experiences builds great call center experiences
Don't make jobs so complicated - make it simple for team members and call agents to take care of customers
Hire problem solvers into every part of your organizations to help them keep promises to customers and callers
Call center leaders must understand that call center agents are the heart of the organization
https://nobelbiz.com/blog/trust-energy-in-your-virtual-call-center-with-steve-bederman/
Customer Experience Strategy, Training, and Consulting | Ignite Your Service Training and Consulting
Follow Steve on:
https://www.linkedin.com/in/stevebederman
https://www.youtube.com/@stevebederman
Thursday Oct 26, 2023
Thursday Oct 26, 2023
EVERYBODY SAYS THEY CARE MOST ABOUT THEIR CUSTOMER...but do they? 💬 It's a crucial question that every business, no matter how large or small, must answer with sincerity.
In today's market, the phrase "customer is king" is tossed around like confetti, but how can you tell who's truly in service of their throne? 🤔 How do you separate the lip-service from the actual service?
In this episode I want to peel back the layers, revealing the truth behind customer care. Join me into the world of customer service, exploring the signs of genuine care and unmasking the facades.
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman
Wednesday Oct 18, 2023
Wednesday Oct 18, 2023
Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore.
The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. We will explore this with Steve Bederman and also ask him what's coming next.
https://nobelbiz.com/blog/how-2021-looks-for-contact-centers-with-steve-bederman/
https://resources.benchmarkportal.com/calltalk/how-2021-looks-for-contact-centers-guest-steve-bederman
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman