Lessons I’ve Learned (in no particular order), with Steve Bederman

E27: Beyond Buzzwords Actioning Business Values

Are buzzwords like empathy, collaboration, and innovation sounding too theoretical and abstract? 🤔 Join me for my upcoming talk, '𝗕𝗲𝘆𝗼𝗻𝗱 𝗕𝘂𝘇𝘇𝘄𝗼𝗿𝗱𝘀: 𝗔𝗰𝘁𝗶𝗼𝗻𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗩𝗮𝗹𝘂𝗲𝘀'.
Let's dissect these words, understand their true essence, and provide concrete ways to transform Empathy, Collaboration, and Innovation into Actionable Business Practices.
Let's transform these big ideas into tangible strategies, and move from idealistic rhetoric to realistic action.
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman

Use Technology to Reach People at Their Comfort Level

Steve Bederman was invited on the Customer Support Leaders Podcast, moderated by Charlotte Ward.
 
Steve Bederman joins Charlotte to talk about omnichannel support, and managing big tool and process changes for larger teams.
 
https://nobelbiz.com/blog/customer-support-leaders-fireside-with-steve-bederman/
https://customersupportleaders.com/2020/12/04/149/
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman
 

E26: The 3 Undeniable Pillars of Building a Thriving Business

Are you tired of business podcasts that leave you with more questions than answers? 🤔 The wait is over. 🚀
"The Three Undeniable Pillars for Building a Thriving Business" is coming up next! This is no ordinary episode - it's a roadmap to turn your dream into a reality!
 
Be it a small start-up or a massive corporation, these pillars hold the secret to scaling your business, breaking your boundaries, and achieving unprecedented success! You'll walk away with actionable insights and the inspiration to put them into action. Your future self will thank you. 💥
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman

How a Call Center Carrier Can Help You Increase Customer Interaction and Reduce Costs

Steve Bederman on the Telecom Reseller Podcast, hosted by Douglas Green.
 
Steve Bederman of NobelBiz makes his case for the call center specific carrier approach. Bederman defines what constitutes a call center specific carrier and helps us understand what the concept means in contrast to other approaches. Then we learn how this model can cut costs. Bederman serves as President of NobelBiz, a Contact Center Technology Company that provides carrier and software services.
 
Steve Bederman discusses how his company is dedicated to making contact centers function more effectively but at lower costs. Bederman is an accomplished leader, and a highly regarded Contact Center industry innovator. Steve has had a phenomenal journey throughout his career and his expertise in corporate restructuring and strategic growth brought him the reputation of a renaissance business leader.
 
He is also an Amazon best-selling author having released a very successful series of corporate thrillers. “Make a promise, keep a promise,” proclaims Bederman as a guiding principle of business conduct, with or without technology.
 
https://nobelbiz.com/blog/steve-bederman-interview-doug-green/
https://telecomreseller.com/2020/07/10/podcast-how-a-call-center-carrier-can-help-you-increase-customer-interaction-and-reduce-costs/
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman

E23: The Art of Delegation: Letting Go of Control and Empowering Your Team for Success

As a leader, mastering the art of delegation is essential for unlocking my team's full potential and achieving long-term success. By effectively delegating tasks, I can:
🔸 Maximize team efficiency: Delegation allows me to distribute tasks according to individual strengths, leading to increased productivity and better results.
🔸 Foster personal and professional growth: Assigning tasks and responsibilities to my team members helps them develop new skills, boosts their confidence, and prepares them for future leadership roles.
🔸 Enhance team cohesion: When I trust my team members with important tasks, it fosters a sense of belonging, improves communication, and builds a strong team culture.
🔸 Focus on strategic planning: Delegation frees me up to concentrate on high-level tasks, such as setting goals, analyzing performance, and planning for future growth.
🔸 Achieve work-life balance: Delegating tasks can reduce my workload, allowing me to maintain a healthy balance between work and personal life. By embracing delegation, I can transform my team into a powerful engine of success, driving innovation and growth.
 
So, are you ready to level up your leadership skills and empower your team? Don't miss the upcoming episode that dives deep into the art of delegation!
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman

Leadership vs Management in CX

Steve Bederman on the CX Superheroes Podcast, hosted by Christopher Brooks.In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees.Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved invaluable to a dazzling array of clients. At NobelBiz he leads by the company motto: make a promise, keep a promise. We get to hear what that really means and it's power in directing all employees to deliver better experiences for clients' customers.Steve talks to us specifically about keeping the promise of leadership and how that’s different from management, both in business at large and in contact centers in general, reflecting on the evolving requirements of contacts centres, leaders and managers as we work through the pandemic.
 
https://nobelbiz.com/blog/steve-cx-superheroes-christopher-brooks/
https://tunein.com/podcasts/Business--Economics-Podcasts/CX-Superheroes-p1277220/?topicId=157904771
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman

E22: The Power of Vulnerability: How Showing Your Flaws Can Make You a Better Leader

As leaders, we often feel the pressure to have it all together and to present ourselves as flawless. However, in reality, embracing our vulnerabilities can lead to deeper connections, greater trust, and more effective leadership.
 
In this episode from How to Run a Company...YOUR WAY!!! Series, I'll share my own experiences with vulnerability and provide tips on how you can begin to embrace your own flaws as a leader. I truly think you will enjoy this inspiring and transformational episode; let's embrace the power of vulnerability and transform your leadership style!
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman

We Work With Humans

Steve Bederman on the Sage Executive Podcast, hosted by Fernando Corona.
 
Steve Bederman was invited on Fernando Corona’s Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join Steve in this exciting and entertaining discussion.
 
https://nobelbiz.com/blog/steve-bederman-my-job-is-to-always-be-in-management-mode/
https://www.flyingvgroup.com/we-work-with-humans-steve-bederman-nobel-biz/
 
Follow Steve on:
https://www.linkedin.com/in/stevebederman/
https://www.youtube.com/@stevebederman