Lessons I’ve Learned (in no particular order), with Steve Bederman
Steve Bederman is the CEO of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. In his podcast series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership. Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business! Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.”
Episodes
Jul 14, 2023
Jul 14, 2023
17 min
With the right employee retention strategies, you can boost job satisfaction and retain your top talent.
There is not simply a one-size-fits-all solution for retaining your employees.
It may seem like a complex task, but I'm here to help you with some winning, creative strategies to retain employees, that I've learned over the years.
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Jul 13, 2023
Jul 13, 2023
15 min
The workforce is changing. It brings a lot of opportunities to learn, grow and innovate but also a lot of challenges, expectations, and working styles- and managing a generation gap is one of them.
Throughout my entire career, I had the opportunity to manage from baby boomers to Gen X and millennials, with Gen Z now in focus.
So I want to share with you some tips and advice from my experience so that you can create an environment that is both productive and inclusive for everyone.
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Jul 10, 2023
Jul 10, 2023
11 min
Every business, small or big, needs marketing. However, as a business, you have many goals to improve, there is always work to be done.
So this is where the marketing gap comes in. But what is it and why do you need to understand your marketing gap and how many types of marketing you can leverage as a business, tune in to learn more!
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Jul 4, 2023
Jul 4, 2023
16 min
It's not the company that's selling the product, it's the people. Every business that competes is pretty much the same in almost every field. What differentiates you?
Your product might not always be the differentiator, but your personality is. That's why creating celebrities within your company will infuse their personality into the brand and evoke authenticity, excitement, and uniqueness.
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Jul 3, 2023
Jul 3, 2023
16 min
Lesson 11 will be all about learning how to be a manager in the current world we're living in. How do you adapt to your staff instead of forcing them to adapt to you?
Speaking to their needs and wants and finding common ground between how you want to run your business, is mandatory for balancing your effective leadership.
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Jun 27, 2023
Jun 27, 2023
6 min
Join me for a new episode and learn more about my back pocket plan! But first, let's see what is a back pocket plan. Whenever anything has to change or to improve, I sit done and I will think though what would I do, 'what would Steve do'.
Then, I access my back pocket plan and come up with a solution, whether this is for marketing, operations, product management, sales etc. Every leader should have a back pocket plan, it's an important part of the decision-making process. So join me in finding out more about how you can create your own back pocket plan!
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Jun 27, 2023
Jun 27, 2023
15 min
What makes a great leader? What are the leadership traits and principles a company needs to succeed? The topic of leadership has become far to complex and I hope to simply the discussion by talking about the warrior mentality, a must-have for a competent executive, in my opinion.
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Jun 14, 2023
Jun 14, 2023
12 min
Dedicate yourself to improving all the people around you so that their possibilities can go beyond what they themselves could have reached themselves.
When you reach that level of investing time and energy in focusing on how each person that comes in contact with, the theme of the company will be much more than producing the default product/services. The outcome will be creating a new and exciting work environment, with endless possibilities.
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